// Customer support
AI Support Assistant
An assistant on your website and inbox that answers from your own documents and order data, and passes anything it cannot handle to a person.
- Problem
- The same 50 questions eat up most of the support team’s day.
- Platforms
- Website widget + email
- Stack
- Claude · MCP · Django · Zendesk
- Size
- Small: a focused first release
// Live demo
Try it yourself
A working sample of the app, set up for a made-up company. Click around the way your team would.
// What we would build
Features
Answers from your own content
Help center, policies and product docs. It cites where an answer came from and says when it does not know.
Order lookups
Customers ask where their order is; the assistant checks your order system and tracking for them.
Clean handoff
Anything sensitive or unclear goes to your team in Zendesk, Gorgias or email, with the full conversation attached.
Guardrails
Refunds, cancellations and account changes need a person to approve them.
Review and improve
See every conversation, the questions it could not answer, and which docs need updating.
Cost controls
Monthly usage limits and reports, so AI spend is predictable.
// Connects to
Works with what you already use
Using something else? Most systems with an API, a database or a scheduled export can be connected.
// FAQ
Common questions
How do you stop it from making things up?
It only answers from your content and live data, cites its source, and is instructed to hand off rather than guess.
Does it replace our support team?
No. It takes the repetitive questions so your team can spend time on the conversations that need a person.
// Related
Other projects we build
Services involved: AI
CAD + Product Development
CADs, specs and factory quotes live in email threads and folders.
Try the demo →Retail Store + Subscriptions
Retailers rent a storefront and pay fees on every sale they make.
Try the demo →Shipment Tracking + Issues
Shipping problems surface when the customer calls to complain.
Try the demo →// Next step
Need a ai support assistant?
Tell us how the work gets done today. We will tell you plainly what we would build, how long it would take and what it would cost.