// Wholesale · Fulfillment
Shipment Tracking + Issues
Every outbound shipment from every carrier in one place. Exceptions surface the moment a scan goes wrong, each issue gets an owner and a fix, and customers hear from you before they have to ask.
- Problem
- Shipping problems surface when the customer calls to complain.
- Platforms
- Web
- Stack
- Angular · Django · Carrier APIs · Webhooks
- Size
- Medium: several connected parts
// Live demo
Try it yourself
A working sample of the app, set up for a made-up company. Click around the way your team would.
// What we would build
Features
Every carrier in one view
Parcel and freight shipments from UPS, FedEx, USPS, DHL and LTL carriers, tracked automatically from the label or BOL.
Exceptions first
Delays, missed scans, address problems, damage and returns to sender flagged on arrival, sorted by customer and order value.
Issue management
Each problem becomes a case with an owner, notes, photos and a resolution: reship, refund, reroute or claim.
Carrier claims
Claims for lost and damaged goods filed with the right documents, with deadlines and recovered amounts tracked.
Proactive customer updates
Branded delay and delivery notices by email or text, sent automatically or with one click from the case.
Carrier scorecards
On-time rate, damage rate, cost per shipment and claim recovery by carrier and service level.
// Connects to
Works with what you already use
Using something else? Most systems with an API, a database or a scheduled export can be connected.
// FAQ
Common questions
How does it get tracking updates?
Directly from carrier APIs and webhooks, or through your shipping software such as ShipStation. Most updates arrive within minutes of the scan.
Can our customers see their own shipments?
Yes. Wholesale accounts can get a portal or branded tracking page showing only their orders, which cuts down on “where is it” calls.
Is this different from a warehouse dashboard?
Yes. A warehouse dashboard covers work inside the building. This picks up once the shipment leaves and follows it to the customer’s door, including everything that goes wrong on the way.
// Related
Other projects we build
Services involved: Data + BI
CAD + Product Development
CADs, specs and factory quotes live in email threads and folders.
Try the demo →Retail Store + Subscriptions
Retailers rent a storefront and pay fees on every sale they make.
Try the demo →Customer Proposal Builder
Reps build product offers in spreadsheets from stale stock lists.
Try the demo →// Next step
Need a shipment tracking + issues?
Tell us how the work gets done today. We will tell you plainly what we would build, how long it would take and what it would cost.